Patient Financial Services Clerk

Mercyhealth•Janesville, WI

1d•Onsite

About The Position

The Patient Financial Services Clerk is responsible for assisting with billing functions, supporting remote staff, organizing refunds and checks, and managing correspondence. This role involves reviewing and completing requests for financial documents, pulling patient account documentation for audits, and handling mail. Additionally, the clerk will provide front desk coverage, conduct quality checks on scanned documents, and maintain productivity standards within the Revenue Cycle Department. Special projects may also be assigned.

Requirements

High school diploma or equivalent required.
Minimum of 6 months of office experience required.
Proven ability to work effectively in a team environment.
Strong typing/data entry experience.
Strong organizational skills and attention to detail, accuracy and follow-through.
Knowledge of medical terminology preferred.

Responsibilities

Assist with billing functions to identify correspondence and refer to appropriate partner for follow-up.
Support remote staff with printing and mailing correspondence.
Sort and organize requested insurance refunds.
Match refund with supporting documentation and mail.
Sort and organize insurance checks to assist Cash Posting with daily bank deposit.
Find and list invoice numbers for remittances lacking specific posting detail.
Print and mail Matrix SNF Patient Statements.
Index and assign all correspondence received from (Lockbox, Customer Service, Cashiers, etc.) to the appropriate staff work queues.
Review and complete requests for itemized bills, copies of claim forms and medical record documents.
Pull patient account documentation as needed for internal and external audit requests.
Pick-up, sort, index and deliver all USPS and inter-office mail.
File, fax, and/or copy documents as needed.
Front desk coverage for breaks and lunches (MCB only).
Conduct monthly quality checks of scanned documents to ensure accuracy before documents are destroyed.
Maintain productivity standards as outlined in the Revenue Cycle Department.
Works on special projects as assigned.