Patient Financial Service Specialist

AmeriPharma • Laguna Hills, CA

2d • $22 - $26 • Onsite

About The Position

As a Financial Assistance Coordinator at AmeriPharma, you will play a vital role in ensuring patients have access to their prescribed medications by finding tailored solutions to minimize their out-of-pocket expenses. This role requires a strong understanding of major medical and pharmacy billing, particularly in the context of the Medicare Part D program. Your mission will be to assist patients in obtaining their medications in a timely and cost-effective manner while adhering to compliance guidelines.

Requirements

• Patient-Centered Mindset: Demonstrate a strong commitment to the patient experience by providing personalized support tailored to each individual's financial needs and challenges.
• Analytical Skills: Review and assess patient information in detail to identify the most effective financial assistance options available.
• Copay and Foundation Programs: Have working knowledge of copay assistance programs and nonprofit foundation support resources to help reduce patients’ out-of-pocket costs.
• Problem-Solving Abilities: Apply critical thinking to develop creative and effective solutions that ensure patients have access to prescribed therapies.
• Time Management: Prioritize tasks effectively and manage time efficiently to maximize impact and maintain workflow momentum.
• Team Collaboration: Thrive in both independent and team environments, collaborating seamlessly with cross-functional departments to support comprehensive patient care.
• Adaptability: Demonstrate a willingness to quickly learn and adapt to evolving practices in both major medical and pharmacy billing.
• Multitasking: Ability to effectively manage multiple tasks in a dynamic, fast-paced environment with shifting priorities.

Nice To Haves

• Medical Software Experience: Prior experience using medical record systems and software.
• Billing Proficiency: Possess in-depth knowledge of major medical and pharmacy billing processes, with a strong understanding of Medicare Part D program structure and reimbursement models.
• Relevant Background: Previous experience as a Patient Access Coordinator or Financial Assistance Coordinator is highly preferred.
• Copay & Foundation Knowledge: Strong understanding of copay assistance programs and foundation-based financial support.
• Industry Experience: Prior experience in a specialty pharmacy, specialty home infusion setting, or a similar healthcare environment is a plus.
• Therapeutic Expertise: Prior experience with immunoglobulin (IG) therapies, oncology treatments, and related billing processes is highly preferred.
• Communication Skills: Excellent verbal and written communication abilities, with strong interpersonal skills.
• Time Management: Proven ability to work well under pressure and effectively prioritize tasks.
• Problem-Solving: Proactive and resourceful problem solver with a patient-centered, customer-first mindset.
• Organizational Skills: Highly organized and detail-oriented in managing complex workflows.
• Technical Proficiency: Skilled in Microsoft Office Suite and Google Workspace (Gmail, Google Chat, Drive, Calendar, Docs, Sheets).
• Tech Savvy: Strong computer skills with the ability to quickly learn and navigate new systems and platforms.

Responsibilities

• Facilitate copay assistance enrollment with patients, foundations, prescriber office’s, and other departments as needed.
• Tracking foundation fund availability and enrolling in a timely manner.
• Communicate with patients on available copay assistance programs and status changes.
• Reports patients refusing to pay copays or provide financial documentation for copay assistance enrollment to the Financial Assistance Supervisor
• Reports patients who do not wish to proceed to Financial Assistance Supervisor
• Other duties as assigned

Benefits

• Full benefits package including medical, dental, vision, life that fits your lifestyle and goals
• Great pay and general compensation structures
• Employee assistance program to assist with mental health, legal questions, financial counseling etc.
• Comprehensive PTO and sick leave options
• 401k program
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events
• Casual Fridays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree