PATIENT FINANCIAL SERVICE REPRESENTATIVE

GASTRO CARE PARTNERS MANAGEMENT COMPANY LLC•Goodyear, AZ

7d•$18 - $22•Remote

About The Position

Gastro Care Partners is seeking a Patient Financial Services Representative to join our team in a fully remote, full-time role. This position serves as a key point of contact for patients and insurance companies and is ideal for someone who is comfortable working in a high-volume, phone-based environment, as the role involves being on the phone the majority of the day. The Patient Financial Services Representative is responsible for delivering excellent customer service by answering patient and payer inquiries, resolving billing and account-related issues, processing payments, and supporting a positive financial experience for our patients. This role requires strong communication skills, attention to detail, and the ability to navigate patient billing and insurance questions with professionalism and empathy.

Requirements

High school diploma or GED required
Prior experience in patient financial services, medical billing, revenue cycle, healthcare customer service, a medical office, call center, or a related healthcare setting preferred
Strong knowledge of insurance terminology, billing procedures, insurance verification, claims, patient balances, and payment collection processes preferred
Knowledge of medical terminology and HIPAA regulations preferred
Comfortable working in a phone-intensive environment, with the majority of the workday spent assisting patients and insurance companies by phone
Excellent verbal and written communication skills, with the ability to explain billing and payment information clearly and professionally
Strong customer service, interpersonal, and problem-solving skills
Proficiency in EMR/EHR systems and Microsoft Office Suite
Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
Detail-oriented and dependable, with strong documentation and follow-up skills
Commitment to professionalism, confidentiality, and patient-centered service

Responsibilities

Answer incoming phone calls, emails, and messages in a courteous, professional, and timely manner
Serve as the first point of contact for patient and insurance-related financial inquiries
Assist patients with questions related to billing statements, balances, payment options, and account concerns
Process payments and establish payment plans in accordance with company guidelines
Explain billing statements, charges, and insurance-related balances clearly and accurately
Review and update patient insurance information in the appropriate systems
Identify and help resolve insurance claim issues in collaboration with the billing team
Document all interactions, account updates, and follow-up actions in the appropriate electronic systems
Resolve patient concerns or escalate more complex issues to the appropriate department as needed
Maintain confidentiality and ensure compliance with HIPAA and all applicable healthcare regulations
Support special projects and additional departmental tasks as assigned