Patient Financial Representative
Ohio County Healthcare•Hartford, KY
•Hybrid
About The Position
The Patient Financial Representative is responsible for assisting patients with account questions, processing payments, setting up payment plans, and assisting with financial assistance applications. This role requires strong customer service skills, attention to detail, and the ability to work in a potentially stressful environment. The position involves occasional travel to off-site locations and adherence to all hospital policies and regulatory compliance standards, including HIPAA.
Requirements
- Minimum high school diploma or equivalent required (may be allowed to sign a GED agreement to obtain within 6 months)
- Clear speech to communicate effectively with customers (e.g. patients, families, and other team members)
- Fine and gross motor skills
- Ability to work under stressful conditions
- Occasional travel from hospital to off-site business office or clinic locations
- Adherence to OCH Code of Conduct, OCH Policies and Procedures, Scope of Practice within License/Certification, HIPAA and HIPAA Security Confidentiality Standards, Workplace Safety, Mandatory Training, and Annual Compliance Education
Nice To Haves
- Experience in patient customer service
- Experience in soft cash collection
Responsibilities
- Assist patients from walk ins or phone with account questions
- Process patient payments
- Complete patient payment contracts and set up recurring card payments when necessary
- Assist employees with payment resolution by payment in full or payroll deduction
- Complete Good Faith Estimates as needed
- Assist patients with Financial Assistance applications and process applications for approval or denial
- Assist patients with Indigent Care applications/process
- Complete task worklist assigned by Trubridge Outsourcing Team or onsite team members
- Complete various worklists/reports related to patient balance and applying appropriate discounts
- Provide back up to cashier in processing daily deposits, mailpaid completion and handling cash/safe protocol
- Participate in educational activities and staff meetings when necessary
- Maintain confidentiality and adhere to all hospital policies, including HIPPA guidelines
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
