Patient Financial Representative

Signature Health•Ashtabula, OH

2d•Onsite

About The Position

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits: Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more Robust earned paid time off program (PTO) Federal Loan Forgiveness Program (available on eligible roles Professional Development Support SCOPE OF ROLE Reporting to the Supervisor, Patient Financial Services, the Patient Financial Representative helps patients resolve the patient responsibility portion of medical bills. The Patient Financial Representative creates a welcoming, professional and efficient experience for patients. The Patient Financial Representative will be successful in their role by creating an outstanding patient service experience by providing account resolution during in person and telephone encounters.

Requirements

High School Diploma or equivalent required.
1-2 years’ of experience in a patient facing role in person or via phone in a medical setting required.
American Heart Association (AHA) Basic Life Support (BLS) certification required.
Basic PC software application knowledge and ability to use multiple data systems preferred.

Responsibilities

Perform as the subject matter expert regarding insurance coverages, including identifying correct insurance plans, hard stops in the EHR, correct filing orders, and accepted payers.
Accurately complete patient registration and cash collection during in person and telephone patient interviews to obtain demographic, insurance, medical and financial information.
Enroll and educate patients in financial assistance programs such as grants, sliding scale and self-pay options. This includes payment agreement plans, delinquency process, annual renewal and self-pay fees.
Educate patients on their financial obligation regarding payments, co-insurances, and co-pays, based on their insurance coverage or lack of insurance coverage.
Outreach and educate patients with balances – includes understanding of why the patient has a balance, options to resolve the balance, and discuss financial discharge process if balance is not resolved.
Function as an outstanding subject matter expert for your site’s peers, providers and leaders regarding patient financial assistance and coverages.
Other duties as assigned.