Patient Financial Navigator

MultiCare Health System•Auburn, WA

5d•$26 - $40•Onsite

About The Position

Join a team that shares your calling At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home. FTE: 1, Shift: Evening Schedule: 3:00p-11:30p Position Summary The Patient Financial Navigator is an exciting opportunity at MultiCare to assist patients and families to access financial resources. In this role you will evaluate financial situations in accordance with regulatory compliance and maintain patient confidentiality and dignity. You will be able to apply your strong communications skills in this position.

Requirements

Completion of a medical terminology course or proficiency preferred
Certified as an Application Counselor (CAC) within 90-days of employment
Minimum three (3) years healthcare collection, financial counseling, insurance benefit verification and/or precertification, third party payor, Medicaid case work or billing experience required

Responsibilities

Explain topics of insurance coverage, treatment costs, and financial assistance opportunities to the patient, relative, or patient's representative
Provide expertise and education in the areas of Medicaid eligibility, Social Security Disability and any available government programs
Perform complete and accurate Patient registrations according to the organization’s policy and procedures and federal/state regulatory requirements, acting as an ambassador to ensure a patient-friendly experience
Complete comprehensive bedside or telephone interviews with the patient, relative, or their representative to obtain pertinent demographic information, insurance data and/or third-party liability information
Complete regulatory or policy required forms, including payor requirements such as Medicare, L & I requirements and some commercial payors, and obtains all necessary signatures via mail or upon registration
Provide patient liability information to and collects the point of service cash from patients based on guidelines and/or systems provided by the department, including but not limited to: co-payments, deductibles, co-insurance, deposits, outstanding balances