Patient Financial Counselor

Providence • Edmonds, WA

1d

About The Position

Patient Financial Counselors are part of a team who has direct interaction with patients and their families either on the phone or in person. They are responsible for easing the way in resolution of patient accounts through financial clearance, payment collection, obtaining sponsorship, and financial assistance. The Patient Financial Counselor identifies eligibility, provides education, and completes and submits applications for various State and Federal sponsorship programs. They assist patients and make eligibility determinations for Swedish Health Services (SHS) Financial Assistance. Duties and behaviors are performed in a manner that reflects SHS mission, philosophy, and core values. Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish Edmonds and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• H.S. Diploma or GED
• Two or more years experience in a hospital, clinic, or healthcare business office
• 2 years experience in automated, computerized account follow-up system required, preferably in Epic.

Nice To Haves

• College Course Work
• Minimum of three years experience, or proven success as a Patient Financial Counselor Associate, preferably with Providence St. Joseph Health or it's Affiliates
• 2 years knowledge in reimbursement of health care accounts from insurance companies
• 2 years previous experience with medical and health plan terminology

Responsibilities

• Direct interaction with patients and their families either on the phone or in person.
• Resolution of patient accounts through financial clearance, payment collection, obtaining sponsorship, and financial assistance.
• Identify eligibility for State and Federal sponsorship programs.
• Provide education regarding sponsorship programs.
• Complete and submit applications for various State and Federal sponsorship programs.
• Assist patients and make eligibility determinations for Swedish Health Services (SHS) Financial Assistance.
• Perform duties and behaviors in a manner that reflects SHS mission, philosophy, and core values.

Benefits

• Best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED