Patient Financial Counselor

DeCoach Rehabilition Center•Dayton, OH

3d•Onsite

About The Position

DeCoach Recovery Centre is a local leader in addiction treatment, dedicated to providing comprehensive and compassionate care to individuals struggling with substance use and behavioral health disorders. We offer a range of evidence-based treatments and therapies tailored to each patient's unique needs, with a focus on long-term recovery and wellness. We are currently hiring for a Patient Financial Counselor to assist our clients in the Dayton metro area. As a Financial Navigator, you will meet with patients at our outpatient clinics to help guide them through complex financial challenges, help secure financial assistance, optimize insurance benefits, and establish payment plans to reduce out-of-pocket costs and alleviate financial stress.

Requirements

2-3 years of experience in financial counseling, healthcare billing or insurance verification.
Strong working knowledge of Medicare / Medicaid, and commercial insurance plans.
High empathy, clear communication for breaking down complex concepts, and proficiency in medical / financial processes and systems.

Nice To Haves

A degree from an accredited school in business, healthcare administration, or social work is preferred but not required.

Responsibilities

Verify client insurance benefits, explain coverage details (deductibles, out-of-pocket maximums), and help resolve claims or authorization issues.
Screen clients for eligibility and assist with applications for financial aid, foundation grants, prescription co-pay programs, and government safety-net services.
Estimate treatment or service costs, set up manageable payment plans, and act as a liaison between the client and billing departments.
Connect clients with external community resources for housing, utilities, and other socioeconomic support systems.