Patient Financial Counselor - Clarkson Tower

Nebraska Medicine•Omaha, NE

2d•Hybrid

About The Position

Serves as a financial steward for the patient and the organization. Primary focus is hospital clinics and designated outpatient areas. Screens accounts, takes referrals, identifies patient financial needs and assists patients with requirements to meet their financial obligations to the organization. Verify insurance eligibility and benefit information, collect co-payments and facilitate identification of available coverage (to include: Medicaid, Marketplace and/or disability application) and/or financial application process. Complete cost estimates, set up payment arrangements and follow guidelines associated with pre-payment process. Provide expertise in routine third party reimbursement. Responds to insurance and patient inquiries, whether verbal or written. Will require 3 days in Office / 2 days optional remote site dependent.

Requirements

Minimum of three years healthcare and/or insurance/third party reimbursement or three years of administrative customer service experience required.
High school education or equivalent required.
Associate’s degree in business administration, healthcare or related field OR equivalent combination of education/experience combined (one year of education equals one year of experience required).
Knowledge of hospital and/or professional revenue cycle processes required.
Ability to work with diverse customer base through effective verbal and written communication required.
Multi-tasking and problem-solving abilities required.
Knowledge of computer-based programs including Microsoft Word and Excel required.
Strong verbal and written communication skills required.
Strong organizational skills with aptitude for detail-oriented work required.
Ability to type a minimum of 45 words per minute with 95% accuracy required.

Nice To Haves

Prior experience with both hospital and physician revenue cycle with billing and Epic systems preferred.
Certification through hospital or professional revenue cycle organization preferred.
Membership in hospital or professional revenue cycle organization preferred.

Responsibilities

Serves as a financial steward for the patient and the organization.
Screens accounts, takes referrals, identifies patient financial needs and assists patients with requirements to meet their financial obligations to the organization.
Verify insurance eligibility and benefit information, collect co-payments and facilitate identification of available coverage (to include: Medicaid, Marketplace and/or disability application) and/or financial application process.
Complete cost estimates, set up payment arrangements and follow guidelines associated with pre-payment process.
Provide expertise in routine third party reimbursement.
Responds to insurance and patient inquiries, whether verbal or written.