Financial Counselor

Acadia Healthcare•Columbia, MO

4d•Onsite

About The Position

CenterPointe Hospital of Columbia is hiring a Patient Financial Counselor at our Columbia, Missouri location. Join our team as a Patient Financial Counselor! This is a highly patient-facing role responsible for helping patients and families understand their insurance benefits, financial responsibilities, and available payment options while ensuring accurate account documentation and collections. The Patient Financial Counselor is responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system. This role involves financial counseling of patients and/or guarantors and collecting any out-of-pocket expenses. They will provide information to the patient and/or guarantors regarding their benefits and financial obligations. The role also includes completing financial disclosure paperwork for patients that request assistance, including verifying income and expenses, and completing adjustment forms for any charity or administrative adjustments for approval. Additionally, they will complete promissory notes for patients requesting payment arrangements and update daily the upfront collection log, charity log, and admin adjustment log. This position requires gathering and interpreting data from the system to understand the appropriate course of action and initiate time-sensitive and strategic steps resulting in payment.

Requirements

High School Diploma or GED
3+ years of healthcare billing, collections, insurance verification, patient access, or financial counseling experience
Strong knowledge of Commercial Insurance, Medicare, and Medicaid
Excellent communication, customer service, and interpersonal skills
Comfortable discussing financial obligations with patients in a compassionate and professional manner
High school diploma or equivalent required.
Three or more years' experience in related field required.
Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

Responsibilities

Meet directly with patients and guarantors to discuss insurance coverage and out-of-pocket costs
Verify insurance benefits and patient demographics
Collect patient payments and establish payment arrangements
Process charity care and financial assistance applications
Maintain collection, charity, and adjustment logs
Support timely reimbursement and account resolution
Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc).
Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
Complete adjustment forms for any charity or administrative adjustments for approval.
Complete promissory notes for patients that request payment arrangements.
Update daily the upfront collection log, charity log, and admin adjustment log.
Review with BOD on a weekly basis.
Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
Perform other functions and tasks as assigned.