Patient Financial Counselor (052226.13) FULL TIME

Bitterroot Health•Hamilton, MT

3d•Onsite

About The Position

Bitterroot Health is seeking candidates to fill a Financial Counselor position in our Patient Financial Services department. The Financial Counselor is responsible for providing patients with a positive financial experience by helping patients navigate and understand insurance benefits and potential financial liability. Financial Counselors are the patient’s point of contact for financial assistance questions. The Financial Counselor collects payments, sets up payment arrangements as appropriate, creates estimates, advises patients in person and over the phone on their insurance benefits and coverage, and in some cases, assesses patient referrals for appropriateness. The incumbent assists patients with eligibility for government programs, Bitterroot Health’s financial assistance program, and other options for managing high medical liabilities.

Requirements

High School graduate or equivalent required.
Familiarity with medical billing/collections and healthcare insurance preferred.
One (1) year’s work experience in a physician office or hospital setting preferred.
Associate degree in business related field highly desired.
CMS’ Certified Application Counselor certification preferred, and required to obtain in the first 90 days of employment.

Nice To Haves

Associate degree in business related field
CMS’ Certified Application Counselor certification

Responsibilities

Providing patients with a positive financial experience by helping patients navigate and understand insurance benefits and potential financial liability.
Acting as the patient’s point of contact for financial assistance questions.
Collecting payments.
Setting up payment arrangements as appropriate.
Creating estimates.
Advising patients in person and over the phone on their insurance benefits and coverage.
Assessing patient referrals for appropriateness.
Assisting patients with eligibility for government programs, Bitterroot Health’s financial assistance program, and other options for managing high medical liabilities.