BUSINESS OFFICE - PATIENT FINANCIAL COUNSELOR
About The Position
Mountain View Hospital is looking for a Patient Financial Counselor to join our team! This role involves creating and working medical accounts to prepare for surgery, emergency visits, pain management, or in-patient admissions. The counselor will collaborate with doctor offices to gather necessary patient information for services, contact insurance providers via phone and/or web to review patient benefits and calculate estimated patient responsibility, and notify insurance of in-patient notifications. This position requires close collaboration with several different departments to ensure the patient’s care remains the top priority.
Requirements
- Strong computer skills a must.
- Strong communication skills needed.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to work well with others.
Nice To Haves
- AA or equivalent from two year college or technical school would be helpful.
- Two years of medical staff office work can be substituted for education requirement.
Responsibilities
- Establishes rapport with physicians’ offices to facilitate financial status prior to services.
- Meets with patients before admission.
- Meet with patients to discuss all aspects of their upcoming bill/benefits.
- Contacts private pay patients scheduled for surgery prior to admission, as instructed by PFC, to find out payer source, cancels admissions if patient has no ability to pay or post-pones surgery until resources can be found.
- Verifies demographic information and payment source upon pre-admission.
- Secures payment with patient and insurance by pre-certifying services with insurance companies or obtains a commitment as to a schedule of payment.
- Follows through with assistance until the applications are approved or denied.
- Handles referrals from Admissions if there is a problem with insurance.
- Works directly with Billing Office in collections.
- Contacts insured patient to review benefits and payment options.
Benefits
- Medical, Dental and Vision Insurance
- Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
- Retirement Plans (401K with up to 6% match)
- Earned Quarterly Bonus Program
- Education Reimbursement Program
- Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
