Patient Financial Counselor

Providence•Seattle, WA

2d•Onsite

About The Position

This role is onsite. Make a meaningful difference in patients' healthcare journeys while building your career with Swedish Health. At Swedish Health, we believe every patient deserves compassionate support and clear guidance throughout their healthcare experience. As a Patient Financial Counselor, you will play a critical role in helping patients understand their financial responsibilities, navigate payment options, and access the resources they need with confidence and dignity. In this highly visible role, you will serve as a trusted resource for patients, families, physicians, and care teams by coordinating all aspects of financial obligations for private-pay patients. Through exceptional customer service and proactive problem-solving, you will help create a positive experience that supports both patient satisfaction and organizational excellence.

Requirements

Associate's Degree --or-- Additional experience may be substituted for no degree
3 years experience in patient financial services or medical billing in a hospital business office --or-- 5 years of experience without degree

Responsibilities

Coordinate and manage all aspects of patient financial obligations for private-pay accounts
Provide clear communication and education regarding financial responsibilities, payment options, and estimated costs of care
Calculate, communicate, and collect patient deposit estimates in accordance with organizational policies
Partner with physicians, clinical teams, and other stakeholders to address patient financial concerns and facilitate resolutions
Respond promptly and professionally to patient inquiries, concerns, and complaints, ensuring issues are documented and resolved effectively
Build positive relationships with patients and families by providing empathetic, customer-centered support
Contribute to continuous improvement efforts by identifying opportunities to enhance service, processes, and patient experience