Patient Financial Counselor

The US Oncology Network•Englewood, CO

42d•Hybrid

About The Position

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Patient Financial Counselor in Englewood at our Swedish location. Make a Difference Beyond Patient Care. At Rocky Mountain Cancer Centers, we understand that a cancer diagnosis brings not only emotional and physical challenges, but also financial concerns. We are seeking a compassionate, detail-oriented Patient Financial Counselor to join our oncology team and serve as a trusted resource for patients navigating the financial aspects of their care. In this role, you will work closely with patients, families, providers, and insurance partners to help patients understand their benefits, estimate out-of-pocket costs, explore financial assistance programs, and remove barriers to treatment. The ideal candidate combines strong financial and insurance knowledge with exceptional customer service skills, empathy, and a genuine commitment to supporting patients during some of life's most difficult moments. If you are passionate about helping others, excel at solving complex insurance and billing challenges, and want to make a meaningful impact on the patient experience, we encourage you to apply.

Requirements

High School diploma or equivalent required.
Position requires at least 3 years experience in healthcare financial counseling, patient accounts, billing, or revenue cycle strongly preferred.
Strong communication and interpersonal skills with the ability to engage patients sensitively and professionally.
Have excellent communication skills, written and verbal. Must be comfortable communicating with medical professionals as an integral part of the care team.
Demonstrated ability to work independently while also functioning effectively as part of a team
High level of organization, attention to detail, and time-management skills
Comfort with technology, EPM/EHR systems and financial platforms.
background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.

Responsibilities

Meet with patients to review and explain insurance coverage, estimated out-of-pocket costs, and financial responsibilities
Educate and assist patients with copay assistance programs, grants, and other financial resources
Collect patient balances in accordance with organizational policies and procedures
Create and manage patient budget or payment plans tailored to individual needs
Document financial discussions and actions clearly and accurately in the appropriate system
Collaborate closely with front-end staff, billing, collections, and other revenue cycle team members to ensure continuity of care and financial accuracy
Ensure all assigned tasks are completed accurately and within established timelines
Maintain a task-oriented approach while balancing multiple priorities and meeting deadlines.
Support team-based workflows and actively contribute to a positive, collaborative work environment.