Patient Financial Counselor - Clarkson Tower
About The Position
Serves as a financial steward for patients and the organization, with a primary focus on hospital clinics and designated outpatient areas. Screens accounts, takes referrals, identifies patients’ financial needs, and helps patients meet their financial obligations. Verifies insurance eligibility and benefits, collects co-payments, and helps identify available coverage, including Medicaid, Marketplace, and disability applications, as well as financial assistance application processes. Completes cost estimates, arranges payment plans, and follows pre-payment guidelines. Provides expertise in routine third-party reimbursement and responds to insurance and patient inquiries verbally and in writing. The role requires three days in the office, with two days optionally remote, depending on the site.
Requirements
- At least three years of healthcare, insurance/third-party reimbursement, or administrative customer service experience.
- High school education or equivalent.
- An associate’s degree in business administration, healthcare, or a related field, or an equivalent combination of education and experience, with one year of education equaling one year of experience.
- Knowledge of hospital and/or professional revenue cycle processes.
- Ability to work with a diverse customer base through effective verbal and written communication.
- Multitasking and problem-solving abilities.
- Knowledge of computer-based programs, including Microsoft Word and Excel.
- Strong verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to type at least 45 words per minute with 95% accuracy.
Nice To Haves
- Prior experience with both hospital and physician revenue cycle, billing, and Epic systems.
- Certification through a hospital or professional revenue cycle organization.
- Membership in a hospital or professional revenue cycle organization.
Responsibilities
- Screen accounts, take referrals, and identify patients’ financial needs.
- Assist patients with requirements to meet their financial obligations to the organization.
- Verify insurance eligibility and benefit information and collect co-payments.
- Facilitate identification of available coverage, including Medicaid, Marketplace, or disability applications, and assist with the financial application process.
- Complete cost estimates and set up payment arrangements in accordance with pre-payment guidelines.
- Provide expertise in routine third-party reimbursement.
- Respond to insurance and patient inquiries, verbally or in writing.
Benefits
- Up to $5,000 per year in tuition assistance.
- 35% discount at Clarkson College.
- Career advancement opportunities with covered educational costs.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
