Patient Financial Counselor - Financial Counseling - Full time, Day, Onsite

Providence•Missoula, MT

13d•Onsite

About The Position

Patient Financial Counselors are part of a team that interacts directly with patients and their families by phone or in person. They help resolve patient accounts through financial clearance, payment collection, obtaining sponsorship, and financial assistance. The role identifies eligibility, educates patients, and completes and submits applications for various State and Federal sponsorship programs. Patient Financial Counselors also assist patients and make eligibility determinations for Providence St. Joseph Health Financial Assistance. Duties and behaviors are performed in a manner that reflects Providence’s mission, philosophy, and core values. The position is part of Revenue Cycle Business Services and supports Providence’s patient-focused, whole-person care culture. It is full-time, day shift, and onsite.

Requirements

High school diploma or GED.
Two years of experience in a hospital, clinic, or healthcare business office.
Three years of experience or proven success as a Patient Financial Advocate Associate, preferably with Providence St. Joseph Health or its affiliates.
Two years of experience using an automated, computerized account follow-up system, preferably Epic.

Nice To Haves

Experience with medical and health plan terminology.

Responsibilities

Interact with patients and their families by phone or in person.
Help resolve patient accounts through financial clearance, payment collection, obtaining sponsorship, and financial assistance.
Identify eligibility for State and Federal sponsorship programs.
Educate patients about sponsorship programs.
Complete and submit applications for State and Federal sponsorship programs.
Assist patients and determine eligibility for Providence St. Joseph Health Financial Assistance.
Perform duties in a manner that reflects Providence’s mission, philosophy, and core values.