Patient Financial Counselor Radiation

Cancer Specialists LLC•Jacksonville, FL

7h•Onsite

About The Position

The Patient Financial Counselor is responsible for insurance verification and eligibility, assessment of patient financial requirements, counseling patients on insurance benefits and co-pays. This role also involves obtaining and maintaining accurate patient demographics. The position requires travel to any Cancer Specialists of North Florida (CSNF) clinic that provides radiation therapy to patients and demands a flexible work schedule, including early opening and evening hours.

Requirements

High School Diploma or Equivalent
Minimum of three (3) years of medical business office experience with financial counseling experience

Responsibilities

Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner.
Performs insurance verification process on all third party payers. Obtains initial referral for new patients.
Re-verifies benefits and works up cost estimates prior to initiation of treatment. Ensures appropriate signatures are obtained on all necessary forms.
Performs financial counseling process and forwards to Billing Office.
Assists patients in obtaining financial assistance (i.e. grant assistance), and all appropriate forms are filled out.
Sets payment plans and collects payment plan agreement.
Assists in maintaining manuals, logs and other required documentation as required.
Demonstrates a understanding for patient confidentiality to protect the patient and the clinic/corporation.
Works account balances for any; claim errors or adjustments that might be needed.
Resolves patient questions and complaints regarding insurance billing and adjusts accounts as necessary. Provides patient documentation for balance explanation.
All other duties as assigned