Patient Financial Counselor Lead

University of Washington Medical Center•Seattle, WA

11d•$26 - $38•Hybrid

About The Position

UW Medicine’s Insurance Eligibility and Financial Counseling Services Team (IECS) is hiring a Patient Financial Counselor Lead. The position serves as a team lead, supporting staff through training, guidance, and performance feedback. The lead collaborates with the supervisor to assign tasks, monitor quality, and resolve issues. The position floats between UW Medical Center Montlake and Northwest Hospital, with Montlake as the primary location. It is onsite for the first six months, with the potential to transition to a hybrid schedule after successful completion of the probationary period. The schedule is 100% FTE (40 hours per week), Monday through Friday, 8:00 a.m. to 4:30 p.m., on day shift. UW Medicine’s mission is to improve public health by advancing medical knowledge, providing outstanding primary and specialty care, and preparing future health professionals. The organization describes a commitment to integrity, compassion, and a respectful, welcoming environment. The University of Washington is an equal opportunity employer and provides a process for requesting disability accommodation.

Requirements

High school diploma or GED certificate.
Three years of experience in a medical office setting.
An equivalent combination of education and experience may substitute for the stated requirements.

Responsibilities

Interview patients to assess insurance coverage and refer uninsured patients for Medicaid or Financial Assistance screening.
Train, orient, and support new Financial Access Specialist (FAS) staff.
Review and correct team members’ work for policy and procedural compliance.
Monitor, evaluate, and recommend updates to policies and workflows.
Provide cost estimates and review payment options with patients.
Guide patients through Financial Assistance processes and track application status.
Communicate with external agencies, such as DSHS and AEM, to verify application progress.
Obtain required patient signatures on financial forms, such as Notices of Non-Coverage.
Coordinate with supervisors to resolve unclear insurance or coverage issues.
Participate in special projects and stay current through training and education.
Support staff through training, guidance, and performance feedback; collaborate with the supervisor to assign tasks, monitor quality, and resolve issues.