Patient Financial Counselor BH / PAS BHTH Registration

Hartford HealthCare Corp.•Farmington, CT

53d•Onsite

About The Position

Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system. Position Summary: The Patient Financial Counselor, Behavioral Health Services, is responsible for assisting patients and families in understanding and managing the financial obligations of their care. This includes insurance verification, benefits education, financial screening, and the establishment of payment plans. The counselor serves as a liaison between patients, clinical teams, and billing departments to ensure transparency and timely resolution of financial matters related to behavioral health treatment services. To ensure the behavioral health network is aligned with the No Surprise Act and provides transparency with out-of-pocket costs.

Requirements

Minimum: High School diploma
Minimum: Five years of experience in medical billing, patient financial services, or healthcare finance with experience in behavioral health strongly preferred
Working knowledge of commercial and government insurance programs (Medicaid, Medicare)
Strong understanding of HIPPA regulations and confidentiality
Excellent interpersonal and communication skills with the ability to explain complex financial concepts
Detail oriented with strong organizational and time management skills
Proficient in electronic medical record systems

Nice To Haves

Preferred: Associate’s degree in finance, healthcare administration, or related field preferred
Preferred: Seven years of experience in medical billing, patient financial services, or healthcare finance with experience in behavioral health strongly preferred
Preferred: Bilingual

Responsibilities

Verify patient insurance coverage and eligibility for behavioral health services.
Explains insurance benefits, coverage limitations and out-of-pocket costs to patients and families, and provides impactful customer service in sensitive and confidential situations.
Conducts financial screenings and assesses patients’ ability to pay using standardized guidelines.
Assists patients in applying for financial assistance programs, payment plans, if applicable.
Serves as a resource for clinical staff regarding insurance related issues and changes in coverage criteria.