Patient Financial Advocate- Dentistry & Oral Health Clinic

Mountain Area Health Education Center - MAHEC • Asheville, NC

1d • Onsite

About The Position

Working inside the clinical facility, manage patient account problems by working directly with the patient to identify payment solutions, utilizing special qualifications and sliding fees, and initiating the discharge process. This role involves providing guidance and education to patients regarding payment options, discount programs, Medicaid applications, payment plans, and other MAHEC programs. The Patient Financial Advocate will maintain billing policies, stay updated on relevant guidelines, coordinate the discharge process, and qualify applicants for various assistance programs. They will use estimating tools to determine patient responsibility and communicate these amounts to patients. Additionally, this role involves performing collections duties, including generating and mailing collection letters, and handling patient inquiries related to collection balances.

Requirements

• Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
• Advanced skills in a Medical Office Management software program, preferably Allscripts.
• Associate degree, three years relevant experience, or comparable combined education and/or experience.
• Experience must include telephone collection calls, work with aged accounts receivable, and extensive computer experience.
• Regular attendance on-site is an essential function of this position.

Nice To Haves

• Spanish speaking skills preferred.
• Medical office experience.

Responsibilities

• Provide guidance and education to all patients who have or are expected to have patient responsibility balances for accessing discount programs, applying for Medicaid programs, setting up payment plans, qualifying for MAHEC Sliding Scale Program and other MAHEC fully funded programs.
• Maintain established policies and procedures for patient billing and stay abreast of current state and federal guidelines and laws pertaining to collections.
• Responsible for coordinating the discharge process according to MAHEC’s discharge policy.
• Responsible for qualifying applicants for MAHEC Charity Care, governmental assistance programs, MAHEC fully funded programs.
• Utilize estimating tools to determine patient responsibility amounts and communicate with the patient.
• Perform duties related to Collections to include generate and mail collection letters, receive phone calls from patients related to collection balances and other collection activities as assigned.

Benefits

• full benefits available
• Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.
• Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC (Public Service Loan Forgiveness Program).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree