Patient Financial Advocate

Cleveland Clinic

2d•Remote

About The Position

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. Patient Financial Advocates help patients navigate financial responsibilities without insurance or insurance not accepted at Cleveland Clinic. In this position, you will prepare estimated costs of services, request deposits for half of the estimated cost of services and discuss with patients whether they are eligible for the government of Cleveland Clinic Financial Assistance Programs. Your efforts can positively impact on the lives of patients and their families in numerous ways, offering a unique opportunity to make a lasting difference in your community and beyond. A caregiver in this role works remotely from 9:00 a.m. – 5:30 p.m. To be considered for this position, candidates must reside in the Northeast Ohio area.

Requirements

High School Diploma/GED and three years of experience in a customer-facing role with in-person or phone contact OR Associate’s Degree and two years of experience OR Bachelor’s Degree and one year of experience.

Nice To Haves

Associate’s or Bachelor’s Degree
Inbound call center experience
Collections experience
Medical claims experience

Responsibilities

Counsel patients and parties responsible for payment regarding payment responsibilities and options.
Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance.
Explain financial responsibilities for services received, payment options and collection procedures to patients and/or parties responsible for payment.
Contact insurance carriers or other sources and act as an advocate for patients.
Initiate the process of collecting prepayments due and perform follow-up to ensure maximum collection is achieved.
Identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections.
Update and correctly document in the appropriate computer system.