Patient Financial Advocate - Dentistry

Cleveland Clinic

2d•Onsite

About The Position

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Patient Financial Advocates assist patients in navigating their financial responsibilities when they are uninsured or when their insurance is not accepted at Cleveland Clinic. In this position, you will counsel patients and responsible parties regarding payment obligations and available financial options while supporting the Dental department. You will work directly with patients and families who may be experiencing challenging health circumstances while discussing sensitive financial matters and managing a high volume of collection activities. Your efforts can positively impact on the lives of patients and their families in numerous ways, offering a unique opportunity to make a lasting difference in your community and beyond. A caregiver in this role works days from 8:30 a.m. – 5:00 p.m. or 9:00 a.m. – 5:30 p.m. on-site at Main Campus.

Requirements

High School Diploma/GED and three years of experience in a customer-facing role with in-person or phone contact
OR Associate’s Degree and two years of experience
OR Bachelor’s Degree and one year of experience

Nice To Haves

Associate’s or Bachelor’s Degree
Dental experience
Collections experience

Responsibilities

Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance by explaining financial responsibilities for services received, payment options and collection procedures to patients and parties responsible for payment.
Contact insurance carriers or other sources and act as an advocate for the patient.
Initiate process for collecting prepays due and perform follow-up to ensure maximum collection is achieved.
Identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections.
Update and correctly document in appropriate computer systems.
Scan letter of agreements and send clinical clearance notifications.

Benefits

Follows standard precautions using personal protective equipment as required.
Caregiver in this role works days from 8:30 a.m. – 5:00 p.m. or 9:00 a.m. – 5:30 p.m. on-site at Main Campus.
Equal opportunity to all of our caregivers and applicants for employment in our drug free environment.
All offers of employment are followed by testing for controlled substances.
Administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law.
Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.