Patient Financial Advocate

Firstsource

5d • Onsite

About The Position

The Patient Financial Advocate (Associate) assists patients with Medicaid enrollment and helps them navigate healthcare financial options. The role requires knowledge of Medicaid policies and procedures, empathy, attention to detail, and strong communication skills to advocate for patients’ financial needs. The position is at Manatee Memorial Hospital in Bradenton, Florida.

Requirements

• Strong knowledge of Medicaid enrollment processes and requirements.
• Excellent communication and interpersonal skills, including the ability to empathize with patients.
• Strong attention to detail and organizational skills to manage multiple cases.
• Proficiency with computer systems and software for documentation and communication.
• Ability to work independently and as part of a team in a fast-paced environment.
• Minimum of 1–2 years of experience in Medicaid enrollment or a related field.
• Strong problem-solving skills and ability to handle sensitive situations professionally.

Nice To Haves

• Experience in a healthcare or financial advocacy role.
• Familiarity with other health insurance programs and financial assistance options.
• Knowledge of healthcare regulations and compliance standards.
• Ability to speak multiple languages.
• Bachelor's degree in healthcare administration, social work, finance, or a related field preferred.
• Certification in patient advocacy or healthcare navigation.

Responsibilities

• Assist patients in understanding Medicaid eligibility and enrollment options.
• Guide patients through applications, ensuring required documentation is completed accurately and submitted on time.
• Maintain current knowledge of Medicaid regulations and changes to support compliance and provide accurate information.
• Act as a liaison among patients, healthcare providers, and Medicaid agencies to resolve enrollment or coverage issues.
• Educate patients about financial responsibilities and available resources.
• Document patient interactions and maintain accurate records in the system.
• Participate in training and development related to Medicaid enrollment.
• Collaborate with team members to improve processes and the patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level