Patient Financial Advocate

University Physicians' Association•Knoxville, TN

146d•Onsite

About The Position

University Physicians’ Association is seeking a full-time Patient Financial Advocate for UTMC Cancer Institute. This role serves as a direct point of contact for established and new oncology/hematology patients facing financial or medical hardships. The advocate will collaborate with the clinical team, billing department, and patient accounts department to educate patients and their caregivers on applicable financial programs. Responsibilities include managing patient loads, enrollment, follow-ups, data collection, and reporting, as well as maintaining office security through safety and HIPAA procedures.

Requirements

Approach all patients with compassion; have a desire to serve patients experiencing financial/medical hardships.
Must be reliable and have excellent follow up skills.
Must communicate professionally always.
Must be customer service oriented.
Must have the ability to be resourceful and proactive when issues arise.
Bachelor’s degree preferred or a minimum of 2 years’ experience within a medical setting.
Must be a self-starter and a team player.
Excellent telephone and customer service etiquette.
Attention to detail and good organizational skills.
Empathetic with good listening skills.

Nice To Haves

Familiarity with health insurance, preferred.
Bilingual (English/Spanish) a plus.

Responsibilities

Serves as a direct point of contact with established and new oncology/hematology patients with financial/medical hardships.
Collaborates with clinical team, billing department, and patient accounts department.
Connects with and educate patients and their caregivers on the financial programs that apply to their specific healthcare needs.
Manages the patient load including enrollment, follow ups, data collection, and reporting of all components of the program.
Maintains office security by following safety and HIPAA procedures.