Patient Financial Advocate

Panorama Eye Care LLC•Lakewood, CO

10h•$22 - $24•Onsite

About The Position

As a Patient Financial Advocate at Panorama Eyecare, you will play a pivotal role in our mission to deliver the best eyecare. You'll be part of a collaborative team that values Partnership, Engagement, Excellence, and Stewardship. Together, we create an environment where mutual respect is at the forefront, equipping you with the tools, training, and empowerment necessary to excel in your role. The Patient Financial Advocate will support clinic functions through communication and cooperation with providers, technicians, supervisors, and members of the clinical operations team. The function of the Patient Financial Advocate should serve to ease the administrative burden on clinical support staff and provide patients with a liaison between themselves and clinical support staff members and Providers.

Requirements

Knowledge of basic computer skills and application software.
Knowledge of insurance plans, explanation of benefits, and deductibles
Demonstrated exceptional knowledge, use and documentation skills of both EPM and EHR.
Ability to remain calm in stressful situations and/or when working with a difficult patient or co-worker.
Demonstrated ability to multitask.
Demonstrated ability to apply critical thinking skills.
Demonstrated ability to problem solve.
Above average time management skills.
Gives and welcomes feedback.
Demonstrated knowledge of English grammar and spelling.
Effective in establishing and maintaining working relations with patients, staff members, and physicians.
Exceptional customer service skills include the ability to alleviate anxiety in a patient.
Demonstrated ability to maintain confidentiality of sensitive information (HIPAA compliance).
High school diploma or GED.
Previous experience in a medical office setting preferred.
Word processing/computer scheduling experience.
Knowledge of typical office work environments.
Previous customer service experience required.
Ability to sit for long periods of time with frequent stooping and stretching.
Ability to lift up to 25 pounds.
Requires the ability to distinguish letters or symbols.
Requires eye-hand coordination and manual dexterity.
Ability to raise hands and arms to shoulder levels without restriction, pain, or discomfort.
Ability to perform extended use of phones and computer keyboarding without pain or discomfort.

Nice To Haves

Previous experience in a medical office setting preferred.

Responsibilities

Serve as a primary point of contact for patients requiring financial guidance and treatment affordability support
Communicate complex insurance and treatment information clearly and compassionately to patients and families
Educate patients on insurance benefits, treatment costs, and available patient assistance programs
Meet with patients post provider visit to review out of pocket costs for surgical procedures, in office treatments, in office procedures, assistance applications, and medication initiation or change.
Partner with physicians to explore alternative treatment plans when a patient’s access to care is limited.
Proactively evaluate and coordinate treatment options for urgent surgical procedures, in office treatments, and in office procedures.
Guide patients through the completion of PAP and Foundation Applications using electronic platforms.
Coordinate with Clinical Operations, Billing, and administrative teams to remove barriers preventing treatment access.
Reviewing upcoming clinic schedules (3+ weeks out) to verify insurance eligibility, prior authorization status, and assistance program progress.
Act as a liaison between clinic staff and pre-certification team for urgent authorization matters.
Take payments as necessary for surgical procedures, office procedures, office treatments, and large account balances.
Procurement of Specialty Medications
Vendor/Pharma Relations
Provide Specialty-Specific Administrative Support to Clinic (Providers, technicians, supervisors.)
Other duties as assigned