Patient Financial Advocate
About The Position
Bingham Healthcare is seeking a compassionate, resourceful, and service-driven Patient Financial Advocate to join our Patient Financial Services team. Healthcare can be confusing, especially when insurance coverage, financial assistance, and medical costs become part of the conversation. As a Patient Financial Advocate, you'll serve as a trusted guide for patients and families—helping them understand their options, navigate available resources, and remove financial barriers to receiving the care they need. If you enjoy helping people, solving problems, and making a meaningful difference during some of life's most challenging moments, we'd love to have you join our team. At Bingham Healthcare, we believe exceptional patient care goes beyond clinical treatment. Every member of our team contributes to creating a positive experience for our patients, and our Patient Financial Advocates play a vital role in ensuring patients feel supported, informed, and empowered throughout their healthcare journey. We foster a culture built on compassion, collaboration, integrity, and service, where employees are encouraged to grow professionally while making a lasting impact in the communities we serve.
Requirements
- High School Diploma or equivalent required
- Previous healthcare, insurance, patient access, customer service, financial services, or related experience preferred
- Bilingual Spanish/English preferred but not required
- Knowledge of insurance plans, financial assistance programs, and healthcare processes preferred
- Strong organizational, computer, and mathematical skills
- Ability to communicate professionally with patients, families, providers, insurance companies, and community agencies
Responsibilities
- Meet with self-pay patients and families to discuss available financial resources and assistance programs
- Help patients complete financial assistance applications
- Educate patients about insurance coverage, deductibles, co-insurance, and estimated financial responsibility
- Assist patients in establishing payment arrangements that align with hospital policies
- Listen with compassion and provide personalized guidance throughout the financial process
- Work with physician offices to review financial responsibilities before scheduled services
- Obtain required insurance pre-authorizations when appropriate
- Meet with pre-admission patients to explain insurance benefits and estimated out-of-pocket costs
- Coordinate financial arrangements for specialized services, including adoption-related deliveries
- Partner with Admissions, Billing, Providers, Case Management, and other departments to ensure a seamless patient experience
- Communicate effectively with insurance companies, government agencies, attorneys, and community resources
- Maintain accurate documentation and patient financial records
- Support other Patient Financial Services functions and assist with department operations as needed
Benefits
- Competitive Compensation
- Medical, Dental & Vision Insurance
- Prescription Drug Coverage
- Employer-Paid Life Insurance
- Supplemental Life Insurance Options
- Long-Term Disability Coverage
- Competitive 401(k) with Employer Match
- Generous PTO & Sick Leave Starting Day One
- Employee Wellness & Support Resources
- Professional Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
