Patient Financial Advocate

North Memorial Health Career Portal • Robbinsdale, MN

17d • Onsite

About The Position

The Patient Financial Advocate performs thorough financial screenings of patients and serves as North Memorial Health’s primary contact for patient education about insurance benefits, coverage levels, and billing and collection processes. The role helps ensure accounts are cleared for billing, obtains insurance authorizations, arranges payment—including collecting copayments and coinsurance—before patient discharge and for major outpatient services, identifies other potential payment sources, supports the Financial Assistance program and Medical Assistance application process, and provides cost estimates.

This is an on-site, day-shift position working 80 hours per two-week pay period. There is no weekend or call requirement. The position is non-exempt and has health insurance benefit eligibility. The listed salary range is $20.99–$31.49 per hour, based on experience; compensation may include shift differential depending on the position and shift worked.

Requirements

• High school graduate or equivalent.
• One to two years of work experience as a Patient Financial Advocate, in Patient Registration, Patient Accounting, or a related health care field.
• Prior customer service experience, especially in front-end patient interactions regarding financial processes.
• Excellent customer service and interpersonal skills.
• Effective organizational skills, including the ability to prioritize, problem solve, and resolve conflict.
• Excellent communication skills, especially when interacting with patients and families.
• Advanced knowledge of insurance, including government assistance programs.
• Ability to work under considerable stress using tact and diplomacy.
• Strong computer skills.
• Typing speed of at least 40 words per minute.
• Basic math skills.

Nice To Haves

• Bachelor’s degree strongly preferred.
• Prior experience communicating with insurance carriers to obtain service authorizations preferred.
• Bilingual English/Spanish skills are a plus.

Responsibilities

• Perform thorough financial screenings of patients.
• Educate patients about insurance benefits, coverage levels, and billing and collection processes.
• Ensure that accounts are cleared for billing.
• Obtain insurance authorization for services.
• Secure payment arrangements, including collection of copayments and coinsurance, before patient discharge and for major outpatient services.
• Identify potential payment sources, including the Financial Assistance program.
• Initiate and complete the Medical Assistance application process.
• Provide cost estimates.

Benefits

• Health insurance benefits, with multiple health plans based on work group eligibility.
• 401(k) retirement match or pension plan, based on work group eligibility.
• Generous paid time off plans.
• Adoption reimbursement up to $3,000 per child.
• Child care discount program with New Horizon: 10% off weekly childcare tuition.
• Education/tuition reimbursement.
• 24/7 fitness center access for benefit-eligible team members.
• Eligibility for the Public Student Loan Forgiveness program, as North Memorial Health is a nonprofit organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED