Patient Assistance Program / Financial Advocacy Coordinator
About The Position
Onco360 Pharmacy is seeking a Patient Financial Advocacy Coordinator to join their team. This role is responsible for assisting patients and their families in accessing financial resources for pharmacy co-pays. The coordinator will help patients identify and apply for assistance through Not for Profit Organizations and Manufacturer Programs, navigating the system to find suitable resources, explaining the process, and assisting with application completion and required documentation. The position is located in Woodridge, IL, is full-time, with working hours from Monday to Friday, 10:30 am to 7 pm CST. Remote work is possible after initial on-site training.
Requirements
- High School Diploma or GED
- 1+ years of patient assistance or advocacy experience
- Registration with Board of Pharmacy (as required by state law)
- Strong communication, organizational, and customer service skills
Nice To Haves
- Associate degree or Certified Pharmacy Technician (PTCB)
- 3+ years of patient assistance or advocacy experience
- Specialty pharmacy experience
Responsibilities
- Assist patients and/or families to access financial resources for Pharmacy co-pays.
- Assist patients who may qualify for assistance through Not for Profit Organizations and Manufacturer Programs.
- Navigate the system to find resources that best fits the patient’s needs.
- Aid patients by explaining the process.
- Assist in filling out applications and going over the documents that will be required to complete the application.
- Practice first call resolution to assist patients and families in securing financial assistance for pharmacy co-pays.
- Maintain a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses and drugs used in their treatment.
- Support applications for nonprofit and manufacturer assistance programs.
- Provide clear explanations of insurance benefits and co-pay structures.
- Maintain accurate patient demographic and insurance data in CPR+.
- Collaborate with pharmacy operations and cross-functional teams to ensure seamless service.
Benefits
- Medical
- Dental
- Vision
- 401k opportunity
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- Quarterly Incentive Bonus
- Paid Volunteer Day
- Referral Incentive Program
- Company Paid Life Insurance
- Short/Long-Term Disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
