Patient Finance Collector

Charlie Health•Nashville, TN

7d•Hybrid

About The Position

Charlie Health is dedicated to connecting people with life-saving behavioral health treatment through personalized, virtual care. As a rapidly growing organization, we are expanding access to meaningful care and driving better outcomes. This role is crucial in estimating out-of-pocket costs and minimizing patient expenses by managing outstanding balances for care received. We are looking for a candidate with great attention to financial account details and a passion for our mission to help those navigating mental health conditions, substance use disorders, and eating disorders.

Requirements

Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office.
Knowledge of medical billing practices, office policies and procedures.
Understanding of “No Surprises Collections Act”.
Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information.
Mathematics skills.
Excellent written and verbal communication skills.
Organizational skills.
Strict attention to details.
2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management.

Responsibilities

Manage patient balances ensuring the account is clean and ready for self-pay collections post all insurance processes are completed.
Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements.
Initiate collection calls to patients or their families to collect outstanding balances.
Handle large volume of inbound calls regarding outstanding balances and invoices.
Arranging payments, or setting up payment plans, of outstanding balances.
Provide daily/weekly updates to leadership on collections status.
Manage large volumes of patient accounts each week.
Processing invoice and credit requests in accordance with collections guidelines.
Timely response to inquiries received from other departments associated with patients care.
Navigate and gather data from various internal sources to ensure proper balances collected.
Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place.
Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account.