Patient Family Support Specialist

Yale New Haven Health • New Haven, CT

4h • Onsite

About The Position

The Patient Family Support Specialist in the Children's Crisis Intervention Center coordinates safe, timely, and person-centered transitions of care for patients presenting with acute behavioral health needs. This role partners closely with child psychiatry, nursing, clinical social work, child life, protective services, and community stakeholders to develop, implement, and document discharge plans that align with identified needs, clinical recommendations, legal/regulatory requirements, and the patients and families preferences. The Patient Family Support Specialist also follows up on access to services post-discharge, and works on projects/task forces as assigned by supervisor or manager to improve quality of care and interdisciplinary collaboration.

Requirements

• Bachelors Degree in Social Work, Counseling, Psychology, Human Services or a related field.
• Knowledge of community behavioral health, crisis services, and social service systems preferred.
• Experience working with children and families preferred.
• Bachelor degree in social work, counseling, psychology, human services, or a related field.
• Empathy, active listening, critical thinking, de-escalation, organizational and computer skills, data tracking skills, and the ability to effectively communicate with and advocate for patients and families.

Responsibilities

• Interact professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, genders, sexual orientation, lifestyle and physical abilities.
• Maintain and enhance knowledge base and skill set through educational opportunities and meet expectations set forth by hospital and departmental standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level