Patient Family Liaison - PFL - Heart and Vascular Outpatient - PT Days

Sanford Health•Sioux Falls, SD

20h•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This role is responsible for serving as the main point of contact for patients and families navigating through the pre-admission to post discharge phase in the surgical and procedural areas at Sanford Health. The Patient Family Liaison functions as a resource and professional liaison with internal departments and external agencies to promote the primary goal of optimal care to the procedural and surgical patient. They serve as an information relay between staff and families regarding start and end times, arrange consults with physicians, and help families navigate through the building as indicated. The role requires the ability to work with the growth and development needs of unique client populations, and to demonstrate independence, assertiveness, and critical thinking when working with patients and co-workers. The procedural liaison must be able to document clearly, solve problems, and be self-motivated, working independently with self-direction. They must also be able to establish priorities and possess strong flexibility and organizational skills.

Requirements

High school diploma or its equivalent.
Basic Life Support (BLS) certification within six weeks of employment and re-certification as necessary.

Nice To Haves

Previous experience in a healthcare setting.
Knowledge of medical terminology.

Responsibilities

Serve as the main point of contact for patients and families navigating through the pre-admission to post discharge phase in the surgical and procedural areas.
Function as a resource and professional liaison with internal departments and external agencies to promote optimal care to the procedural and surgical patient.
Relay information between staff and families regarding start and end times.
Arrange consults with physicians.
Help families navigate through the building.
Work with the growth and development needs of unique client populations.
Demonstrate independence, assertiveness, and critical thinking when working with patients and co-workers.
Document clearly.
Solve problems.
Work independently with self-direction.
Establish priorities.
Maintain strong flexibility and organizational skills.