Patient & Family Concierge Oncology

UPMC • Pittsburgh, PA

14h • Onsite

About The Position

UPMC Magee-Womens Hospital is seeking a full-time Patient & Family Concierge to support its Oncology department on 5800, a 28-bed medical and surgical oncology unit specializing in gynecological cancer treatments and surgical procedures. The unit cares for patients receiving chemotherapy, including some who require chemo desensitization, and uses negative pressure rooms, disability/bariatric rooms with motorized lifts, and telemetry monitors.

The Patient & Family Concierge provides compassionate general service and support to staff members, patients, families, and visitors. The role supports department communications, maintains patient-flow processes, and coordinates patient tests and procedures. Duties also include meal service, cleaning and organizing assigned areas, replenishing and ordering supplies, and delivering materials to patient units. The concierge maintains designated supply and form levels and helps ensure accurate unit communications by answering telephones, activating paging systems, facilitating faxing, distributing mail, and assisting visitors, physicians, and staff.

The position works 7 a.m.–7 p.m. and 7 p.m.–7 a.m., with rotating holidays and weekends. Hours may change based on business needs.

Requirements

• High school diploma or equivalent, current high school/GED enrollment, or one year of previous job experience in lieu of a high school diploma/GED.
• Act 34 with renewal.

Responsibilities

• Provide compassionate general service and support to staff members, patients, families, and visitors.
• Assist with department communications, maintain patient-flow processes, and coordinate patient tests and procedures.
• Assemble and serve meals according to diet orders, menus, and patient- or guest-specific requirements.
• Clean, remove trash from, empty linen hampers, and organize assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment.
• Replenish supplies as needed and order unit-specific supplies and equipment.
• Deliver supplies, equipment, medication, and other materials to patient units.
• Maintain par levels for designated supplies and forms, including downtime folders.
• Maintain unit communications by promptly answering telephones, activating the paging system, facilitating timely faxing, and distributing patient and unit mail.
• Greet and assist visitors, physicians, and other staff members.

Benefits

• Tuition reimbursement of up to $6,000 per academic year at any accredited institution, available to employees and their dependents; amount varies based on job title and status.
• Total Rewards package.
• Access to modern equipment and technology in health care.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED