Patient Experience Specialist

HealthCareersInSask.ca • Saskatoon, SK

3d • Hybrid

About The Position

Patient Experience Specialists function as an integral part of the client and family's experience in the Patient Safety & Experience Portfolio and have a unique role within Saskatchewan Health Authority. Internally the position works closely with senior leaders, operational leaders, staff and physicians to provide services throughout the province, through local centralized concern intake and resolution models developed and maintained by these positions, assisting clients, families, staff and physicians manage through complex situations. They work with highly sensitive and often public, client issues involving life-changing or high-pressure situations with significant impact, require timely resolution. Patient Experience Specialists work closely with operational and physician leaders, practitioners, internal and external stakeholders.

Requirements

• 5 years experience in health care or social sciences
• Bachelor Degree in a related Health Science or Social Science discipline
• Ability to network and collaborate with internal and external resources/agencies
• Knowledge of First Nations and Metis history in Saskatchewan
• Exemplifies ethical practices, professionalism and personal integrity
• Ability to coach, mentor and develop others
• Strong interpersonal and communication skills
• Promotes innovation, guides change and is committed to continuous improvement
• Has demonstrated strong critical thinking, financial and analytical skills
• Articulates mission, vision and strategy and charts a path forward
• Valid Class 5 driver's license

Responsibilities

• Assist clients, families, staff and physicians manage through complex situations.
• Develop and maintain local centralized concern intake and resolution models.
• Work closely with senior leaders, operational leaders, staff and physicians to provide services throughout the province.
• Manage highly sensitive and often public, client issues involving life-changing or high-pressure situations with significant impact, requiring timely resolution.
• Work closely with operational and physician leaders, practitioners, internal and external stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level