Patient Experience Specialist-Office of Patient Experience

University of Mississippi Medical Center • Jackson, MS

5d • Onsite

About The Position

Promotes patient and family centered care and positive experiences by collaborating with a wide variety of stakeholders. Identifies and recommends improvement opportunities based on customer feedback and insights gained through proactive consultation.

Requirements

• Bachelor's degree plus three (3) years of related experience or Associate's degree and five (5) years of related experience.
• Verbal and written communications skills.
• Organizational and prioritization skills.
• Knowledge of healthcare systems and processes.
• Interpersonal skills.
• Problem-solving skills.
• Computer skills including but not limited to Microsoft Office products.

Responsibilities

• Receives concerns and compliments from customers throughout the organization using various feedback mechanisms.
• Responds to customer service issues and routes information to appropriate responders in a timely manner.
• Ensures resolve for service issues and completion of written and electronic documentation.
• Analyzes and incorporates measures of customer perception when consulting with areas of responsibility.
• Conducts education and training on service initiatives and expectations to ensure consistent practices throughout the organization.
• Manages information integrity, determines the most appropriate reporting methods for results, and disseminates reports to applicable areas.
• Collaborates with departmental staff and area leadership to develop improvement initiatives.
• Participates in activities to monitor customer service techniques and identify specific needs.
• Supports recognition activities for employees performing outstanding services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree