Patient Experience Specialist

Community Health Center of Fort Dodge, Inc•Eagle Grove, IA

2d•$16 - $22•Onsite

About The Position

Responsible for an array of activities related to patient intake and care, including greeting and checking-in patients, as well as verifying information supplied by patients. You should be able to work in a fast-paced environment and demonstrate exceptional multitasking abilities. To be successful as a patient representative you must be able to facilitate and coordinate communication between patients, family members, and staff.

Requirements

High School Diploma or GED.
Basic computer and data entry skills.
Professional manner and appearance.
Strong interpersonal and communication skills.

Nice To Haves

Bilingual Preferred

Responsibilities

Greet and direct patients as they enter the clinic.
Perform administrative and clerical duties, such as filing paperwork, when necessary.
Answer inbound calls when needed, routing calls to the appropriate department.
Answer, investigate, and/or direct patient inquiries or complaints to the appropriate staff member.
Make appointments as requested by patients.
Perform timely and accurate registration, sign-in/check-in functionality notification of patient arrival of all patient types.
Assist patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
Obtain patients’ addresses, contact details, insurance information.
Preform insurance verification, and enter it in their EMR.
Receive and process cash and credit card payments for medical services rendered.
Review patient accounts, identify delinquent accounts, and collect overdue payments.
Keep a balanced money drawer.
Accept deliveries made through the front door and distribute accordingly.
Maintain confidentiality at all times.