Patient Experience Specialist (Part-Time)

Herself Health

4d • Remote

About The Position

Herself Health is seeking a part-time Patient Experience Specialist (PES) to join their team. The PES will be responsible for ensuring excellent patient experience, increasing patient satisfaction and retention, and improving the efficiency and effectiveness of the healthcare organization. This role involves handling inbound and outbound call support in the Center of Excellence. The company is building a new model of primary care for women 65+ focusing on specialized needs like post-menopausal care, bone density, weight management, and mental, social, and emotional well-being. They foster a culture of collaboration, excellence, and a customer-first mindset.

Requirements

• Authorized to work in the United States
• 2+ years in a virtual healthcare administrative support role or call center experience
• Ability to multi-task and work in a fast-paced environment
• Experience with Microsoft Office and electronic filing systems
• Experience working with high discretion and confidential information
• Excellent problem-solving and decision-making skills

Responsibilities

• Take inbound patient calls in a fast-paced call center environment and provide exceptional patient support.
• Make outbound calls for appointment reminders, medication adherence, strategic initiatives, and no-next-appointment campaigns.
• Handle SMS (text), chat, and email communication from patients.
• Manage reviews and provide closed-loop service recovery.
• Adhere to and enforce HIPAA regulatory compliance in all interactions.
• Research and resolve patient concerns to achieve first contact resolution.
• Maintain records, including patient files, contracts, payor information and insurance information through Elation, our EMR system.
• Meet or exceed all goals, KPIs, and metrics in the Patient Experience Center of Excellence.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed