Patient Experience Specialist

ProgressiveHealth Career • Newburgh, IN

8d • Onsite

About The Position

ProgressiveHealth of Indiana, LLC is seeking an organized, detail-oriented Patient Experience Specialist to provide administrative and organizational assistance to support inpatient settings. This is a full-time, in-office position with a weekday, early day-shift schedule. While no previous experience is needed, it would be ideal. This role offers a great opportunity to expand knowledge and gain experience in the healthcare industry within a growing, progressive, supportive, and innovative team.

Requirements

• High school diploma or general education degree (GED)
• Strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to maintain confidentiality.

Nice To Haves

• At least 1 year of related experience or training is preferred
• Previous experience in a customer service or clerical role
• High degree of professionalism in both written and verbal communication
• Ability to work both independently and in a team environment, without constant supervision
• Ability to effectively manage time and prioritize tasks
• Strong detail orientation with the ability to adapt to change
• Strong follow-up and follow-through skills.

Responsibilities

• Maintain the daily scheduling board and complete six-week employee schedules by required deadlines.
• Collect, document, and track clinician productivity and competencies.
• Compile operational data, including missed evaluations/treatments, non-billable time, therapy census, and evaluation status.
• Manage referral query databases and monitor TherapyConnect emails, ensuring timely follow-up.
• Provide backup support to rehab technicians and the office coordinator as needed.
• Professionally answer and route incoming phone calls; take accurate messages when necessary.
• Receive, process, and document physician orders; verify accuracy of all clinical paperwork.
• Prepare and maintain patient charts and produce memos, reports, and other documents.
• Track and order departmental supplies.
• Coordinate student observation rotations with the Recruiting Manager.
• Perform general clerical duties, including filing and photocopying, while maintaining strict patient confidentiality.
• Any other duties relating to the operations of the clinic that might be assigned by the Site Coordinator, Revenue Cycle Department or Patient Experience Coordinator.

Benefits

• Opportunity for important work/life balance
• Paid time off (PTO) & paid holidays
• Medical (HSA/FSA availability)
• Dental insurance
• Vision insurance
• Supplemental insurance options
• Health improvement plan opportunities to lower premium costs
• FREE use of the ProCare HealthSpot medical clinic for insured employees and dependents (includes medical care, virtual visits with a 24/7 nurse call line, lab testing, and generic medications)
• Company sponsored basic life/AD&D insurance
• Long-term disability insurance
• 401(k) & ROTH IRA savings plans + company match with auto enrollment after probationary period
• Opportunities for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED