MID SHIFT PATIENT EXPERIENCE & SAFETY SPECIALIST- RMC 3RD CARDIAC TELE (FT 7a-7p)

Riverside Healthcare • Kankakee, IL

109d • Onsite

About The Position

The CNA – Mid-Shift Patient Experience & Safety Specialist role is designed to enhance patient satisfaction, particularly in responsiveness to patient needs, and to reduce patient falls. This is achieved through proactive, purposeful rounding and a consistent bedside presence during peak activity hours. The role supports a safe, calm, and responsive care environment by anticipating patient needs and promptly addressing comfort and safety concerns.

Requirements

• Current Certified Nursing Assistant (CNA) certification.
• Basic Life Support (BLS) certification.
• Ability to perform required physical tasks related to patient care.
• Strong communication, observation, and interpersonal skills.

Nice To Haves

• Experience in acute care or inpatient settings.
• Familiarity with purposeful rounding, fall prevention, or patient experience initiatives.

Responsibilities

• Perform purposeful rounding at established intervals focusing on pain, positioning, personal needs (toileting), and possessions within reach (call light, phone, water).
• Anticipate patient needs to reduce call light usage and improve responsiveness.
• Provide timely comfort measures such as repositioning assistance, hydration, and environmental adjustments.
• Observe patients closely and promptly report changes in condition or behavior to the RN.
• Monitor patients identified as fall risk and ensure safety interventions are in place.
• Maintain a safe, clutter-free patient environment.
• Ensure call lights, personal items, and safety equipment are within reach.
• Reinforce use of call light and safety precautions with patients and families.
• Escalate safety concerns immediately to nursing staff.
• Assist with activities of daily living (ADLs) such as toileting, hygiene, grooming, feeding, and comfort care as appropriate.
• Provide respectful, patient-centered care that supports dignity and privacy.
• Respond promptly to patient requests and communicate delays or concerns appropriately.
• Accurately document care and observations per organizational standards.
• Partner with RNs and the interdisciplinary team to support patient care goals.
• Communicate patient needs, concerns, and observations clearly and in a timely manner.
• Participate in unit huddles, safety rounds, and handoffs as assigned.
• Serve as a visible, approachable caregiver during high-volume mid-shift hours.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Paid Leave Hours accrued as you work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED