Patient Experience Representative
About The Position
The Patient Experience Representative serves as an intake specialist and liaison between the patients/family members and Mayo Clinic. Responsible to answer the phone line as assigned, document and address concerns, and facilitate communication to resolve perceived concerns or questions for the benefit of both the patient and Mayo Clinic. The Patient Experience Representative may be assigned to other duties and responsibilities to facilitate effective resolution of patient concerns and processing of complaints, grievances, compliments and suggestions. Provides customer service support in a variety of operational functions.
Requirements
- Must be eligible to work in the United States without sponsorship.
- Must not require visa sponsorship or transfer.
Responsibilities
- Serve as an intake specialist and liaison between patients/family members and Mayo Clinic.
- Answer assigned phone lines.
- Document and address patient concerns.
- Facilitate communication to resolve perceived concerns or questions.
- Perform other duties and responsibilities to facilitate effective resolution of patient concerns and processing of complaints, grievances, compliments and suggestions.
- Provide customer service support in a variety of operational functions.
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
