Temporary Patient Experience Representative

University of California, Irvine•Irvine, CA

12d•Onsite

About The Position

This is a temporary employment recruitment reporting to the UCI Temporary Employment Services (TES) Department. Interviewing and hiring is based on internal hiring needs and how well the candidate's experience matches the assignment requirements. Certain temporary assignments may require clearance of a health physical or require a valid California Driver’s License for driving university vehicles. The majority of our temporary positions are Monday – Friday, 8:00 a.m. – 5:00 p.m. We also have occasional part-time, weekend, and evening hours available, depending on the assignment. Comprehensive benefits options are also available for temporary employees, including paid vacation, holidays, and sick leave. Please note that we recruit for this position on an on-going basis to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time. Due to the volume of applications that we receive, only those candidates selected for interviews will be contacted.

Requirements

Strong customer service, communication, and interpersonal skills with the ability to remain calm and professional in difficult or emotional situations.
Ability to make sound decisions quickly, manage multiple responsibilities, and maintain an efficient work pace in a fast-paced environment.
Proficiency with Microsoft Word and Excel and the ability to maintain accurate records and follow established procedures.
Flexible and dependable with the ability to work weekends, holidays, overtime, and interact respectfully with individuals from diverse backgrounds.
Ability to read, write, and follow written and oral instructions in English.
Must be able to provide proof of work authorization

Nice To Haves

Previous customer service experience, preferably in a hospital, healthcare, or clinic environment.
Knowledge of medical terminology and healthcare operations.
Familiarity with university or medical center policies, procedures, and organizational structure.
Bilingual communication skills in English and Spanish.

Responsibilities

Welcome patients, families, and visitors; provide directions, visitor check-in support, wristbands, parking validations, and transportation assistance as needed.
Support patient and visitor services by maintaining waiting areas, monitoring infection control stations, assisting with internet access, and overseeing gift shop kiosk and valet key operations.
Address and resolve patient and visitor concerns professionally, escalating issues when appropriate and providing service recovery support.
Assist surgical patient check-in processes, collect family information, issue pagers, and serve as a liaison between families and peri-operative staff.