Patient Experience Representative - Front Desk

Panorama Eye Care LLC•Loveland, CO

1d•$17 - $18•Onsite

About The Position

At Eye Center of Northern Colorado, a Panorama Eyecare company, we are dedicated to providing the best eyecare. As a Patient Experience Representative - Front Desk, you will be a key part of our mission, working collaboratively within a team that values Partnership, Engagement, Excellence, and Stewardship. We foster an environment of mutual respect and provide the necessary tools, training, and empowerment for you to succeed.

Requirements

High school diploma or GED.
Previous experience in a medical office setting preferred.
Word processing/computer scheduling experience.
Knowledge of typical office work environment.
Previous customer service experience preferred.

Responsibilities

Greet patients upon arrival.
Verify patient information, confirm insurance details, and check referral status/authorizations.
Maintain knowledge of insurance company participation and requirements.
Register patients accurately in the computer system for consistent patient listing and billing.
Answer general patient questions according to established guidelines.
Print route slips for appropriate resource allocation.
Schedule all in-office appointments based on recalls on route slips.
Monitor the schedule and troubleshoot issues as they arise.
Collect patient payments and balance all collected monies against receipts.
Address patient inquiries regarding insurance billing and office financial policies.
Generate and dispense Patient Portal tokens for all patients.
Enter recalls into the computer for future appointments.
Assist patients with tasks such as calling for transportation, writing checks, or dialing phone numbers.
Direct patients to appropriate locations within the facility (e.g., waiting room, optical, restrooms, ASC).
Maintain the highest level of customer service for patients.
Assist in maintaining the work area and reception area, including making coffee, organizing magazines, and tidying up.
Demonstrate basic understanding of phone etiquette, differentiating between internal and external calls, and transferring calls successfully.
Take initiative to complete tasks and avoid idleness.
Ensure the confidentiality of medical records and patient information.
Perform other duties as assigned.