Patient Care Representative - Front Desk

MFM Health•Middleton, MA

3d•$19 - $22•Hybrid

About The Position

MFM Health is seeking enthusiastic, detail-oriented, and reliable candidates for our Patient Care Representative (PCR) role to support our new Express Care team in Middleton, MA and then transition to the Manchester-By-The-Sea, MA practice. This position requires excellent verbal and written communication skills, computer proficiency, and exemplary customer service skills, with the abilities to multitask and work as a team. Medical office and Electronic Medical Record (EMR) experience are highly desirable.

Requirements

High School diploma or equivalent
1+ years of experience in customer service or in a related administrative position, healthcare experience preferred
Strong interpersonal, time management, and organizational skills
Outstanding customer service skills, positive attitude, and professional appearance
Knowledge of medical terminology, procedures, diagnoses, and health insurance
Efficient problem solver
Adaptable, flexible, and reliable
Ability to multitask in a fast-paced office environment and work either independently or as part of a team
Excellent verbal and written communication skills
Knowledge of computer and relevant software applications

Nice To Haves

Medical office experience
Electronic Medical Record (EMR) experience

Responsibilities

Provide excellent customer service to all patients, families, and caregivers
Professionally greet patients and visitors as they arrive to the practice
Check in patients for their appointments, while confirming and updating demographic and insurance information as necessary
Perform insurance eligibility and collect all patient co-payments and outstanding balances
Understand various aspects of medical insurance to accurate answers to any patient insurance inquiries and to ensure appropriate insurance allocation and verification
Collect necessary patient signatures on required documents ahead of their appointment
Assist patients, families, and caregivers with Patient Portal access and encourage Portal use
Answer phones, schedule appointments, and manage online portal messages. Efficiently escalate questions or issues to appropriate clinical resources, as appropriate
Process patient requests, including forms, referrals, and prescriptions, and redirect to clinical staff as necessary
Track patient medical records for all alerts including quality measures and communicate to provider as appropriate
Monitor provider schedules for tardiness or no-shows and communicate with clinical staff and patients appropriately and following Patient Late Arrival and No Show policies.
Schedule appointments in accordance with office scheduling policies using our EMR, Athena
Review patient encounters to determine next steps and schedule all follow-up appointments, specialist visits, and diagnosing testing or imaging, as appropriate
Provide patients with relevant instructions, educational materials, or community resources in support of ongoing care, testing, and/or referrals
Understand and maintain HIPAA regulations and patient privacy protocols
Other duties as assigned by managers and leads