Patient Experience Representative - Float - Full Time

Mvhc•Zanesville, OH

14h•Hybrid

About The Position

MVHC is growing and has an immediate opportunity for a Patient Experience Representative to join our Team! At MVHC, we believe it takes a team to help change the face of health care. MVHC serves as a critical healthcare resource to ensure that all members of our community have access to affordable and high-quality health care. Our staff is dedicated, constantly learning, and eager to make a difference in the lives of the thousands of patients we serve each year. We strive to hire those who embrace our mission and values and pride ourselves in developing a team of employees that you can call family. If you want to make a difference and are passionate about what you do, consider MVHC for future employment and a rewarding career! We invite you to review the job posting below. If you meet the requirements and qualifications for this opportunity, we encourage you to apply. The position will have the potential to float to all MVHC locations (Zanesville, Coshocton, Cambridge and Malta).

Requirements

High School Diploma.
Good written and verbal communication skills.
Good computer skills.
Ability to multi-task.

Responsibilities

Welcome and register patients for their appointments while collecting accurate patient demographics and insurance information.
Ensures that patients are registered for their appointments in a timely manner.
Performs all front desk/receptionist duties to ensure patient satisfaction as needed.
Maintains strict patient confidentiality at all times.
Registers patients efficiently, accurately and timely.
Pull patient charts as needed.
Receives and responds to all questions from the staff.
Assists patients with completion of medical information forms.
Obtains signatures for consent according to policy.
Collects payments.
Balance/closes cash drawer daily.
Sends cash drawer receipt and any funds collected daily to accounting.
Accurately run credit card charges when needed.
Verify insurance information.
Completes return to work/school slips in coordination with nurse.
Performs data entry.
Assists patients with Rx pick up.
Assists in maintaining office equipment.
Assists other team members as needed.
Demonstrates effective communication skills
Maintains knowledge of clerical duties, medical policies and procedures.
Receives and directs visitors and patients.
Monitors waiting areas to ensure they are clean, organized, and presentable at all times; verifies that televisions and other amenities are functioning properly and that all patients are checked in timely.
Responsible for ensuring all patients are roomed prior to the end of the shift and notifying the clinical team before departure.
May be required to remain on duty beyond the scheduled shift if patients are still waiting in the lobby.
If security is present, the Registration Clerk may leave at the end of the shift once all patients have been registered.
Attends at least 80% of staff meetings.
Covers all clerical areas if needed.
Performs other duties as assigned.