Patient Experience Program Manager, Day Shift, Patient Experience

Adventist HealthCare•Gaithersburg, MD

3d•Onsite

About The Position

Adventist HealthCare seeks to hire an experienced Program Manager of Patient Experience for our Patient Experience Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

Requirements

Bachelor’s degree
At least two years of project coordination or management
At least two years of data preparation and analysis
A track record for excellence and teamwork in a corporate environment

Nice To Haves

PMP certification preferred

Responsibilities

Oversee core experience infrastructure, including data reporting, PX Resource Hub, and daily huddle communications to ensure accuracy and usability.
Lead the design, implementation, and optimization of patient experience and consumer listening programs across clinical and non-clinical settings.
Analyze patient feedback and experience data to generate actionable insights and drive measurable performance improvement.
Manage vendor partnerships and collaborate cross-functionally with IT, operational, and clinical leaders to enhance experience capabilities and outcomes.
Other duties as assigned.

Benefits

Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
Free Employee parking
Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
Paid Time Off
Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
Subsidized childcare at participating childcare centers
Tuition Reimbursement
Employee Assistance Program (EAP) support