Patient Experience Partner- Progress West

BJC HealthCare • O'Fallon, MO

11d • Onsite

About The Position

The focus of this role will be on the patient, patient family and the employee, (interaction experience), project facilitation and coaching/mentoring team members at Progress West Hospital in Of'Fallon, Missouri. This position works collaboratively with the Patient Experience team, Patient, Family and Community Advisory Councils (PFCAC)s, senior leadership, staff and providers. Primary focus of this role is to providing coaching, training, and facilitation of the unit and department level patient experience strategy within the Patient Experience Framework. This role must take the Beryl BOK (Body of Knowledge) course within the first year of hire.

Requirements

• Bachelor's Degree in Bus/HC Admin/Nursing/related
• Less than 2 years of experience
• No supervisor experience

Nice To Haves

• Master's Degree
• 2-5 years of experience
• 2-5 years of supervisor experience
• CPXP Certification

Responsibilities

• Prepares and presents oral and written coaching plan progress reports and makes recommendations to management for appropriate new initiatives to address service levels of employees and physicians
• Collects, analyzes, and interprets data in all six strategic priorities for the operating units of BJC as it relates to the Patient Experience and our BJC Values
• Designs and deploys coaching / learning interventions on performance requirements and monitors progress.
• Coaches and mentors staff, managers, directors, and physicians on strategies to improve patient experience.
• Deploys project management strategies to support service initiatives.

Benefits

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level