Patient Experience Navigator

MedQuest Associates LLC•Charlotte, NC

1d•Hybrid

About The Position

MedQuest Imaging, a partner of Novant Health, is seeking dynamic individuals for their Breast Imaging Center. MedQuest is a premier manager of outpatient diagnostic imaging facilities, dedicated to team member growth and development. This role is full-time, Monday-Friday, at the Novant Health Imaging Southpark Mammography facility in Charlotte.

Requirements

High School Diploma or GED
1 year experience in a related field
Ability to understand basic medical terminology.
Excellent interpersonal and communication skills.
Experience and competency in customer relation skills in a professional environment.
Ability to organize and prioritize work in a stressful environment.
Ability to work effectively as a member of a team and is self-directed.
Good problem-solving skills.
Basic medical terminology.
Exemplary keyboarding skills and experience in patient registration systems and familiarity with personal computers.
Basic knowledge of hospital performed procedures.

Responsibilities

Scheduling of all procedures, registration activities, gathering and processing of patient demographic and insurance information.
Securing complete and authenticated signed orders for scheduled procedures.
Capturing and entering high quality patient demographic and financial information via telephone interviews and hard copy documentation or direct patient contact.
Adapting interview process to the age of the patient/family member.
Entering all information gathered into the system.
Coordinating with insurance verification and pre-certification to ensure appropriate referral information is obtained prior to or during the scheduled appointment.
Assisting patients with billing issues and questions about insurance coverage.
Assisting unsponsored patients with procedure changes.
Maintaining up-to-date knowledge of insurance carriers requiring prior authorization for procedures.
Coordinating schedules with other physician appointments, outside referrals and/or therapy.
Working with center staff to coordinate STAT add-on exams.
Maintaining scheduling knowledge and requirements for procedures.
Seeking out relevant training or cross training from supervisor.
Seeking out guidance from supervisor and teammates when uncertain of procedure.
Soliciting feedback from the supervisor/manager to assess the quality and effectiveness of work.
Demonstrating a personal commitment to continuous quality improvement through active participation and ongoing dialogue with the supervisor/manager.
Organizing and managing time effectively to optimize productivity.
Meeting departmental scheduling and quality goals in accordance with policy and procedures.
Accepting change in a positive manner and implementing change with positive results.
Demonstrating a positive image at all times.
Maintaining composure in difficult situations.
Using best judgment to resolve patient problems or refer issues to department supervisor/manager.
Answering phone calls from outside clinicians requesting information.
Taking requests from referring physicians scheduling procedures.
Performing other duties as assigned.