Clinical sales consultant

Limitless Male•Fargo, ND

About The Position

The Patient Experience Manager (PEM) is responsible for guiding patients through their full care journey, ensuring a seamless, informed, and empowering experience from onboarding through ongoing treatment. This role plays a critical part in delivering a consistent, high-quality patient experience by combining patient education, program coordination, and relationship management to support long-term engagement and outcomes. The PEM ensures every patient feels confident, supported, and connected throughout their care journey. The Limitless Way in Action includes Excellence: Deliver a personalized, high-touch experience that exceeds expectations; Empowerment: Help patients understand their options and feel confident in their decisions; Expertise: Communicate clearly and confidently about treatments and protocols; Efficiency: Ensure smooth transitions, clear next steps, and proactive follow-up; Empathy: Build trust through active listening and supportive communication.

Requirements

Strong communication and relationship-building skills
Highly organized with attention to detail
Ability to manage multiple patients and priorities simultaneously
Proficiency in EMR, CRM systems, and Microsoft Office
Patient-centered mindset with a passion for delivering exceptional experiences
Cross-functional support may be required based on clinic needs

Responsibilities

Guide patients through onboarding, treatment progression, and ongoing care
Educate patients on treatment options, timelines, and expectations
Ensure patients remain engaged and consistent with their care plans
Celebrate patient progress and reinforce long-term success
Build strong, trust-based relationships with patients
Address patient questions, concerns, and barriers to adherence
Provide clear, simple, and proactive communication at every stage
Ensure patients feel supported, informed, and confident in their care
Manage patient accounts, subscriptions, and documentation
Coordinate with clinical and administrative teams to ensure seamless care
Support medication ordering, tracking, and follow-up
Monitor patient activity and re-engage as needed
Partner with PRCs and clinical staff to ensure a consistent patient experience
Support clinic flow when needed to maintain efficiency and patient satisfaction
Communicate effectively across teams to ensure alignment and continuity of care
Take ownership of the patient journey and ensure no gaps in communication or care
Maintain professionalism, positivity, and confidence in every interaction
Communicate clearly, set expectations, and follow through consistently
Collaborate with team members with a shared focus on patient success
Contribute to clinic performance through engagement, accountability, and teamwork