Patient Experience Liaison

FMOLHS • Baton Rouge, LA

1d

About The Position

The Patient Experience Liaison is an advanced, patient facing and consultative role responsible for addressing complex patient experience concerns, leading high impact service recovery, and supporting system level improvement across the Baton Rouge Market. Operating with a high degree of autonomy, this role serves as a trusted partner to patients, families, frontline staff, and leaders when patient experience concerns extend beyond point of care resolution. Reporting to the Manager Patient Experience, the Liaison focuses on high risk situations, grievance investigations, trend identification, and improvement accountability, translating patient feedback into targeted actions that strengthen patient trust, reduce repeat concerns, and improve experience outcomes.

Requirements

• Advanced, patient facing and consultative role
• High degree of autonomy
• Experience reporting to a Manager Patient Experience
• Focus on high risk situations
• Experience with grievance investigations
• Experience with trend identification
• Experience with improvement accountability
• Ability to translate patient feedback into targeted actions

Responsibilities

• Addressing complex patient experience concerns
• Leading high impact service recovery
• Supporting system level improvement across the Baton Rouge Market
• Serving as a trusted partner to patients, families, frontline staff, and leaders when patient experience concerns extend beyond point of care resolution
• Focusing on high risk situations
• Conducting grievance investigations
• Identifying trends
• Driving improvement accountability
• Translating patient feedback into targeted actions that strengthen patient trust, reduce repeat concerns, and improve experience outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed