Medical Office Front Desk (Patient Experience Expert I)

CAN Community Health Inc. • Fort Lauderdale, FL

1d • $21 - $24 • Onsite

About The Position

CAN Community Health is looking for a Patient Experience Expert I who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. This role serves as the welcoming first point of contact in a medical office, ensuring accurate patient registration, scheduling, and communication for timely, respectful, and coordinated access to care. The company has been recognized as a Best Non-Profit to Work for.

Requirements

• High School Diploma or equivalent required
• Minimum of one year experience in a medical office or front office setting
• Must be able to operate a motor vehicle and have valid insurance and driver’s license.
• Must be able to pass a Level I and Level II Background check as required.

Nice To Haves

• Knowledge of electronic medical records systems preferred

Responsibilities

• Provide a welcoming first point of contact and ensure accurate patient registration, scheduling, and communication so that patients experience timely, respectful and coordinated access to care.
• Represent CAN Community Health’s mission, vision, and values in all interactions.
• Provide professional, confidential assistance to patients.
• Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance.
• Verify and update patient insurance information and eligibility during check-in.
• Accurately explain billing policies, insurance coverage and patient financial responsibilities.
• Ensure compliance with federal and state billing regulations and clinic policies, especially related to CAN’s mission.
• Collaborate with Revenue Cycle Management (RCM) Team to resolve discrepancies and ensure payments are posted accurately.
• Schedule and confirm patient appointments, managing any necessary follow-up for missing payments.
• Respond to patient inquiries regarding billing, insurance and payment in a timely manner.
• Assist with other front desk duties including answering phones and managing patient paperwork.

Benefits

• Competitive pay
• Generous paid PTO and Sick time
• 11 Paid Company Holidays
• Paid training and certification support
• Health, dental, vision, with generous company contribution, paid life and disability plans & retirement plan with generous match of up to 8% of your contribution additional match of 1%.
• Tuition Reimbursement Plan
• Other voluntary plans are available to support you and your family
• Career growth opportunities in a supportive environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED