Patient Experience Coordinator

DelRicht Research • New Orleans, LA

4d • $15 - $17

About The Position

DelRicht Research is seeking a Patient Experience Coordinator to connect patients to our clinical research trials. If moving medicine forward in a high-growth environment excites you, we'd love to hear from you. DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states. DelRicht Research has been recognized as a Top Workplace for the past 4 years in a row! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.

Requirements

• 1+ year of professional experience in a customer-facing role
• A people-oriented, compassionate communication style
• Self motivated, energetic, positive
• Demonstrate resilience and motivation to keep going through repetitive work and challenging calls
• Adaptability in a changing, fast-growing environment
• A teachable attitude and interest in continuous improvement
• Believe in high quality and have a high standard of compliance and execution in daily work
• Remarkably organized
• Skilled at problem solving, planning and being proactive
• Accept ownership of tasks from inception through completion

Nice To Haves

• Experience with high-volume outbound calls
• Bachelor's degree
• Coffee drinkers preferred. Tea drinkers accepted.

Responsibilities

• Maintaining all activities related to patient contact for new and current clinical trial participants.
• Contact warm leads by phone and help schedule interested patients for clinical trial opportunities.
• Follow study priorities and company goals to determine which patient accounts need attention first.
• Use scripts and systems to guide conversations, document activity, and move candidates through the scheduling process.
• Manage a high volume of outbound calls in a fast-paced, goal-oriented environment.
• Learn about different studies, diseases, medicines, and patient needs so you can support informed and compassionate conversations.
• Collaborate closely with teammates, site managers, and leaders to solve problems and improve outcomes.
• Participate in coaching, observations, and one-on-one support as you ramp into the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level